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Dec 22, 2012
CUSTOMER SERVICE REP

Under new Local ownership -
Sonoma Media Investments, LLC
Part-Time Customer Service Representative
Our Circulation Department is seeking individuals for part-time positions that will provide excellent service to our customers with product & service information, resolve print, digital, service, billing issues and questions in a timely manner. We are located in Sonoma County, the heart of California Wine Country, and are a locally-owned media company that includes a 64,000-circulation daily newspaper, multiple news and lifestyle web sites and three lifestyle magazines.

Key Responsibilities of this position include:
Customer Services Management
 Manage all inbound and outbound calls as
volume fluctuates.
 Determines requirements by working with
customers.
 Resolves inquiries by clarifying desired
information and issues, researching, locating
and providing answers and alternative
solutions, implementing solutions and
escalating unresolved problems.
 Fulfills requests by clarifying, completing
transactions and forwarding requests.
 Sells additional services by recognizing
opportunities to up-sell, explaining new
features.
 Enhances organizations reputation by accepting
ownership for accomplishing new and different
requests exploring opportunities to add value
to job accomplishments.
 Updates job knowledge by participating in
educational opportunities.
 Handle other essential tasks as assigned.
Circulation Support
 Follow-up with District Managers to insure
correction of customer complaints.
 Manage and complete daily tasks required for
circulation operations necessary.
 Enter carrier starts & stops into PBS
Experience/Requirements:
 Experience related to the functions of a
newspaper circulation department or call
center operation preferred.
 Experience related to the functions of PBS
business system a plus.
 Individual must have strong computer
application skills with the ability to quickly
learn and apply new applications.
 Candidate will be familiar with business
software and operational technology such
as PBS, Excel, Word and Outlook.
 Strong verbal communication skills interacting
with management, co-workers and customers.
 Local contact with customers at the front door
and single issue fulfillment.

The Press Democrat values the contribution
of their employees and offers a competitive
compensation plan.

The Press Democrat is committed to a drug
and alcohol free workplace. Any job offer is
conditional upon satisfactorily completing a background investigation and pre-employment drug testing. To be considered for any of the above position, submit a cover letter and resume to: hr@pressdemocrat.com and put "Part Time
Customer Service Rep" in the subject line.

The Press Democrat Is An Equal Opportunity Employer

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