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Apr 18, 2014
The Press Democrat

P/T Customer Service Representative

The Press Democrat, a division of Sonoma Media Investments, is seeking a part-time Customer Service Representative to join our Circulation
Department. This position will provide excellent service to our customers, while resolving print, digital, service, billing issues and questions in a timely manner,
Key Responsibilities of this position include:
Customer Services Management
•Answers inquiries by clarifying desired
information; researching locating and providing
information.
•Determines requirements by working with
customers
•Resolves problems by clarifying issues,
researching and exploring answers and
alternative solutions, implementing solutions
and escalating unresolved problems.
•Fulfills requests by clarifying desired
information, completing transactions and
forwarding requests.
•Sells additional services by recognizing
opportunities to up-sell, explaining new
features.
•Enhances organizations reputation by accepting
ownership for accomplishing new and different
requests, exploring opportunities to add value
to job accomplishments.
•Manage all inbound and outbound calls in a
timely manner, as volume fluctuates.
•Handle other essential tasks as assigned

Circulation Support
•Daily follow-up with Circulation and District
Managers.
•Manage and complete daily tasks required for
circulation operations necessary (PBS
maintenance reports, bonus day maintenance,
etc.).

Experience/Requirements:
•College degree or equivalent experience in sales
and /or customer service. Experience related to
the functions of a newspaper circulation
department or call center operation preferred.
•Experience related to the functions of PBS
business system a plus.
Individual must have strong computer
application skills with the ability to quickly
learn and apply new applications.
Candidate should be thoroughly familiar with
business software and operational technology
such as PBS, Excel, Word and Outlook.
•Strong verbal communication skills in
interacting with management, co-workers
and customers.

This position is part-time. Possible shifts include weekends and early morning start time (6:00 am).

The Press Democrat is committed to a drug
and alcohol free workplace. Any job offer is
conditional upon satisfactorily completing a background investigation and pre-employment drug testing.
To be considered please submit a cover letter and resume to: hr@pressdemocrat.com and put the title of the position you are applying for in the subject line.

The Press Democrat is an Equal Opportunity Employer

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